Gems Communications Recruitment for Front Desk Officer | Apply Now

Gems Communications Recruitment for Front Desk Officer. Apply Now for Front Desk Officer / Customer Service Representative at Gems Communications.

Gems Communications Recruitment for Front Desk Officer

Gems Communications Limited is an indigenous outdoor advertising company that has been duly incorporated to deliver world-standard integrated marketing and communication services to discerning clientele in Nigeria and beyond. It’s a hi-tech-based company that has all of its operations fully computerized.

We are recruiting to fill the position below:

Job Title: Front Desk Officer / Customer Service Representative

Location: Lagos
Employment Type: Full Time

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Job Description

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Provide accurate, valid and complete information by using the right methods/tools
  • Closely work with client service team to meet sales targets and call-handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage clients
  • Liaison with stakeholders: client services team, clients, IT, head of departments and CEO etc.
  • Auxiliary function (applicable to all staff)
  • Receive letters, packages, etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)
  • Generate sales leads
  • Build sustainable relationships and trust with prospects through open and interactive communication

Salary Range
N100,000 – N150,000 / month.

How to Apply

Interested and qualified candidates should forward their CV to: using the position as the subject of the email.

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